The Dark Side of ITIL: 5 Painful Mistakes New Practitioners Make (And How to Dodge the Landmines)
Let’s be brutally honest. That fresh ITIL certification feels like a golden ticket. You picture streamlined workflows, grateful users, maybe finally silencing Karen from Accounting who complains about the “internet being down” every Tuesday. But here’s what nobody tells you: ITIL service management has teeth. And if you’re not careful, it’ll bite hard. We’ve seen…
